Menu
Your Cart
0

Delivery and Returns

Delivery and Returns

This Delivery and Returns policy explains how digital products are delivered through our website and in what limited circumstances a return, replacement, or refund may be available.

1. Nature of Our Products

  • All products sold on this website are digital coloring pages and printable digital downloads, unless stated otherwise.
  • No physical items are shipped.

2. Delivery of Digital Products

  • Once your payment has been successfully processed, your purchased files will be made available through your customer account on our website.
  • You can log in to your account to access and download your purchased files at any time, unless otherwise stated for a specific product.
  • It is your responsibility to provide a valid email address and ensure that you are able to access your customer account and download files in a compatible format.

3. Download or Access Issues

  • If you experience any difficulty accessing, downloading, or opening a purchased file, please contact us and we will make reasonable efforts to assist you.
  • Where a verified technical issue exists, we may provide a replacement file or restore access to the product.

4. Returns

  • Because our products are digital and made available immediately after purchase, returns are generally not accepted once access to the files has been granted.
  • Please review the product information carefully before placing an order.

5. Refunds

  • Refunds may be considered only in limited circumstances, including where a purchased file is defective, corrupted, incomplete, duplicated by mistake, or cannot be accessed due to a verified technical issue that we are unable to resolve within a reasonable period of time.
  • Refunds are not normally granted for reasons such as changing your mind after purchase, ordering the wrong file, or not having compatible software, hardware, or printing equipment.

6. Requesting Assistance

  • If you believe there is a problem with your order, please contact us as soon as possible and include enough detail for us to review the issue, such as your order information and a description of the problem.
  • We may ask for additional information in order to verify a technical issue before approving a replacement or refund.

7. Contact Us

If you have any questions about this Delivery and Returns policy or need help with a digital purchase, please contact us at support@fidelart.com