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Delivery and Returns

Delivery and Returns

This Delivery and Returns policy explains how digital products are delivered through our website and in what limited circumstances a return, replacement, or refund may be available.

1. Nature of Our Products

  • All products sold on this website are digital coloring pages and printable digital downloads, unless stated otherwise.
  • No physical items are shipped.

2. Delivery of Digital Products

  • Once your payment has been successfully processed, your purchased files will be made available through your customer account on our website.
  • You can log in to your account to access and download your purchased files at any time, unless otherwise stated for a specific product.
  • It is your responsibility to provide a valid email address and ensure that you are able to access your customer account and download files in a compatible format.

3. Download or Access Issues

  • If you experience any difficulty accessing, downloading, or opening a purchased file, please contact us and we will make reasonable efforts to assist you.
  • Where a verified technical issue exists, we may provide a replacement file or restore access to the product.

4. Returns

  • Because our products are digital and made available immediately after purchase, returns are generally not accepted once access to the files has been granted.
  • Please review the product information carefully before placing an order.

5. Refunds

  • Refunds may be considered only in limited circumstances, including where a purchased file is defective, corrupted, incomplete, duplicated by mistake, or cannot be accessed due to a verified technical issue that we are unable to resolve within a reasonable period of time.
  • Refunds are not normally granted for reasons such as changing your mind after purchase, ordering the wrong file, or not having compatible software, hardware, or printing equipment.
  • Refund requests should be submitted within 14 calendar days of the purchase date by contacting support@fidelart.com and providing the order number and a description of the issue. This timeframe does not limit any mandatory rights available to customers under applicable law.
  • We aim to acknowledge refund requests within 2 business days and provide a decision within 10 business days after receiving all information reasonably required to assess the request.
  • If a refund is approved, we will issue it to the original payment method within 5 business days of the approval decision. The time at which the refunded amount becomes available to the customer may additionally depend on the customer’s bank or payment provider.

6. Requesting Assistance

  • If you believe there is a problem with your order, please contact us as soon as possible and include enough detail for us to review the issue, such as your order information and a description of the problem.
  • We may ask for additional information in order to verify a technical issue before approving a replacement or refund.

7. Contact Us

If you have any questions about this Delivery and Returns policy or need help with a digital purchase, please contact us at support@fidelart.com