Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using this website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

1. Who We Are

This website is operated by RADISANA LTD, Reg.NR HE495897, Charilaou Michail 14, Egkomi, 2408, Nicosia, Cyprus (Company).

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

• Account and Order Information: your name, email address, telephone number, billing details, account login information, and other information you provide when creating an account or placing an order.
• Transaction Information: information relating to your purchases, including ordered products, order values, payment status, and download access related to digital products.
• Technical and Usage Information: IP address, browser type, device information, operating system, referring pages, and general interaction with our website.
• Communications: information you provide when contacting us for support, submitting a complaint, or making another inquiry.
• Cookies and Similar Technologies: information collected through cookies or similar tools used to support website functionality, preferences, and security.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• to create and manage customer accounts;
• to process orders and provide access to purchased digital products;
• to communicate with you about your orders, downloads, account activity, support requests, or complaints;
• to maintain, secure, and improve our website and services;
• to prevent fraud, abuse, unauthorised access, or other harmful activity;
• to comply with legal, tax, accounting, and regulatory obligations; and
• to send newsletters or marketing communications where you have chosen to receive them or where otherwise permitted by law.

4. Legal Basis for Processing

Where applicable under data protection law, we process personal information on one or more of the following bases:

• the performance of a contract, including processing your order and providing digital products;
• compliance with legal obligations;
• our legitimate interests in operating, improving, and protecting our business and website; and
• your consent, where consent is required for a particular activity.

5. Sharing Your Information

We may share your information only where reasonably necessary, including with:

• European payment providers for processing transactions;
• hosting, website, and technical service providers located in the EEA that support the operation of our website and digital services;
• email or communication providers located in the EEA that help us send transactional messages;
• professional advisers such as accountants, legal advisers, or auditors, where necessary; and
• public authorities or regulators where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Unless a longer period is required or permitted by law, we apply the following retention periods:

• Account information: while your account remains active and for up to 30 days after a verified account-deletion request, after which it will be deleted or anonymised where possible.
• Order, payment, and billing records: for 6 years after the end of the financial year in which the relevant transaction took place, to meet tax, accounting, fraud-prevention, and legal obligations.
• Support and complaint correspondence: for up to 3 years after the matter is closed, unless it is necessary to keep it longer to resolve a dispute or comply with a legal obligation.
• Technical and security logs: for up to 12 months, unless a longer period is necessary to investigate a security incident or prevent fraud.
• Marketing preferences and consent records: until you withdraw consent or unsubscribe. We may retain limited information showing your opt-out request for up to 3 years to ensure that we respect it.

We may retain limited information beyond these periods where necessary to establish, exercise, or defend legal claims, resolve disputes, or comply with applicable law.

7. Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based service or storage system can be guaranteed to be completely secure.

8. Your Rights and Withdrawing Consent

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information, where applicable;
• object to or request restriction of certain processing;
• withdraw consent where processing is based on consent;
• request a copy of certain personal information in a portable format, where applicable; and
• opt out of marketing communications by using the unsubscribe link or contacting us directly.

How to withdraw consent: You may withdraw consent at any time by using the unsubscribe link in a marketing email or by emailing support@fidelart.com from the email address associated with your account. Please state which processing or communication you wish to stop. We may ask for information needed to verify your identity before acting on your request.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide a service that relies on the relevant processing, where that processing is not otherwise necessary to perform our contract with you or comply with a legal obligation.

9. Privacy Requests and Complaints

You may submit a privacy-related request or complaint by emailing support@fidelart.com. Please provide your name, the email address associated with your account, a description of the issue or request, and any relevant supporting information.

• We aim to acknowledge privacy-related complaints within 2 business days.
• We aim to resolve ordinary privacy complaints within 10 business days after receiving the information reasonably required to investigate them.
• For data protection rights requests, including requests for access, deletion, restriction, objection, or consent withdrawal, we will respond without undue delay and no later than one month after receiving the request. Where permitted by applicable law, we may extend that period where a request is complex or numerous; if so, we will inform you of the reason for the extension.

If you are dissatisfied with our response, you may ask us to review it by replying to our final response and explaining why you believe the matter should be reconsidered. This does not affect any right you may have to complain to a competent data protection authority.

10. Cookies

We use cookies and similar technologies to operate the website, remember preferences, maintain sessions, improve performance, and support security. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

11. Third-Party Services and Links

Our website may rely on third-party services or contain links to third-party websites. We are not responsible for the privacy practices of third-party services or websites, and we encourage you to review their privacy policies separately.

12. International Data Transfers

We currently use service providers and infrastructure located within the European Economic Area (EEA). We do not intentionally transfer personal information to countries outside the EEA.

If this changes in the future and a transfer outside the EEA becomes necessary, we will update this Privacy Policy and ensure that appropriate safeguards required by applicable data protection law are in place before the transfer takes place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the updated version is published on this website, unless otherwise stated.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or a privacy-related complaint, please contact us at support@fidelart.com.